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NovaStar Financial Inc: Looking For a Supervisor

NovaStar Financial Inc. is one of the largest companies of lenders in the US. The company was established in 1996 and is specialized in helping home loans. At this moment, the company is looking for a collections supervisor. This person will supervise the performance of the reports involving motivation, training, attendance, counseling, coaching and disciplining.

The responsibilities that the person in this position will have are: showing excellent service insuring high customer service to both (internal and external clients), resolving problems of individual issues and handling escalated calls from the clients. He/She must also establish and keep a good work relationship with all the employees; monthly meetings with cashiers, insurance and customer service staff.

He/She needs to identify the needs of each department, employ and provide training for the positions required, support team work and open communication within the staff and inform about news of the company to each department. Other responsibilities are: checking and supervising the quality of work of each employee of the department and other functions.

The requirements that you need to fulfill to apply for this job are: bachelor degree, 4 years of experience as minimum, capacity to comply several tasks at the same time, computer skills, excellent oral and written skills, experience with collections software such like Fastdata, Speedpay, Quick Collect and others. If you feel that you qualify for this job contact the company and apply now!

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