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Western Massachusetts Electric Company


For over a century, Western Massachusetts Electric Company has provided innovative energy solutions to its customers. The company is headquartered in Springfield. The company serves over 200,000 residential, municipal, industrial and commercial customers in 59 communities throughout western Massachusetts. They offer a broad array of innovative energy solutions designed with the diverse needs of their customers in mind from their billing options to energy conservation, economic development to environmental stewardship and consumer products and services.
Their commitment to the region is not solely a corporate one but their employees take it to heart, volunteering thousands of hours each year in support of their communities, donating nearly 75,000 dollars a year to the united way and other organizations. Western Massachusetts is a subsidiary of the Northeast Utilities System, based in Berlin, Connecticut, delivering reliable service, with the onset of electric industry deregulation in Massachusetts, utilities were required to divest all power generation assets and serves customers as a regulated electric power distribution company.
In this operating environment, Western Massachusetts is responsible for the poles and wires which deliver the energy. The company is no longer responsible for the electric energy supply. It is still their job to restore power if there is an outage and to handle emergencies such as downed wires. Energy supply is now unregulated and subject to market forces. The independent system operator New England operates the electric grid and administers the wholesale electricity marketplace for New England. In this role, ISO-NE is solely responsible for managing the New England power grid and assuring its stability.
Western Massachusetts Electric Company continues to have the responsibility to deliver power to their customers. Exceeding their customers' needs, safe delivery and reliable electricity, finding innovative solutions to energy concerns and being a part of the communities in which they live, work and play has been their focus for over hundred years and will continue to be like that. Their open business approach and free-flowing communication with the project team guarantees a successfully completed project each time.

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